Privacy and Cookies Notice
1. Scope and Contact
This notice covers Thermal Scientific, Inc., including when doing business as General Lab Supply of Houston or Amber Scientific (“Thermal,” “we,” or “us”). It is the shared notice for thermalscientific.com, amberscientific.com and gogenlab.com and services that expressly link to it. It explains our handling of personal information about business contacts and site visitors. Business contact information can still be personal information. A separate service notice or signed agreement may provide additional details.
Questions and privacy requests: privacy@thermalsci.com. Please identify the service and request, but do not email payment-card numbers, passwords, or government identifiers.
2. Information and Sources
We receive names, business contact details, company and role, account information, billing and shipping addresses, quote and order details, product selections, and communications from you or your organization. Payment processors handle payment transactions; we receive payment-related records needed to administer them.
Our sites collect device and usage information, such as IP address, browser and device identifiers, pages viewed, referral information and interactions, through ecommerce, site-search, customer-relationship, communications and analytics technologies. The technologies and information handled may differ among the covered sites. Any future combination of interaction data for behavioral tracking or targeted advertising requires a separate implementation review; it is not represented here as a current practice.
3. Purposes and Recipients
We use information to respond to inquiries and quotations; administer accounts, orders, payments, deliveries and support; improve search and site performance; communicate relevant product information; prevent misuse; and meet legal obligations.
We disclose information as needed to providers supporting ecommerce, business systems, payment processing, freight, communications, customer support, site search and analytics. Paid AI-assisted business services may also support our work. We may provide manufacturers relevant delivery, warranty, commission-validation and compliance information. These disclosures should be limited to the purpose and governed by the applicable relationship; an order does not itself authorize unrelated manufacturer marketing.
Information may also be disclosed when legally required, to protect lawful rights and security, or in a business transaction subject to applicable protections. This notice does not authorize recipients to use information beyond applicable law or agreed restrictions.
4. Cookies, Analytics and Marketing
Cookies and similar technologies support essential functions such as accounts and carts, preferences, measurement, search and marketing. We are considering behavioral tracking and targeted advertising for the future. Before introducing such processing, we will assess the proposed data flows, update applicable disclosures, and implement any legally required choices or consent. Depending on the implementation and applicable law, advertising disclosures can constitute “sale,” “sharing,” or targeted advertising even without a cash payment.
You can control cookies through your browser and unsubscribe from marketing emails using their unsubscribe link. Blocking cookies may affect site functions. Browser controls alone may not exercise every statutory advertising opt-out right. Contact privacy@thermalsci.com for privacy choices and assistance. Service and transaction messages may continue when necessary.
5. Retention and Security
We retain information for the purposes described here, considering account and transaction administration, legal recordkeeping, dispute resolution, security and the sensitivity of the information. Records may be retained longer when a legal obligation or hold applies, then deleted or de-identified under applicable procedures.
We use reasonable administrative, technical and organizational safeguards appropriate to the information and circumstances. No internet service is completely secure.
6. Privacy Rights and Choices
Depending on applicable law and our processing, you may have rights to access, correct, delete or obtain a copy of personal information, or opt out of certain advertising, sale or sharing. We assess requests under the law that applies, verify identity proportionately, and explain any permitted denial and applicable appeal route. Authorized agents may need evidence of authority. We do not treat business-to-business status alone as an exemption from privacy law.
Send requests to privacy@thermalsci.com. We will not require unnecessary sensitive information to verify a request. Nothing here limits rights or remedies granted by applicable law.
7. International Use and Children
Thermal operates in the United States. Information may be processed or accessed in the United States and in other locations used by our service providers, subject to applicable transfer requirements. The locations and safeguards depend on the service and configuration; this notice does not represent that all data stays in the United States. Access to a website alone is not presented as consent to every international transfer.
Our services are intended for business users, not children under 16. If you believe a child has provided personal information, contact us so we can assess and address it.
8. Applications
Mobile applications may collect and process account, operational, and technical information differently from our website. Where an application is provided or operated by a third party, its information practices are governed by that provider’s policies and are outside our control.
9. Separate Commercial Terms
This notice describes information practices, not purchase or sale obligations. Customer purchases are governed by the applicable signed agreement and Conditions of Sales and Service; Thermal’s purchases from vendors are governed by the applicable procurement agreement and purchase-order terms. Website Terms of Use and Shipping & Returns address different subjects and do not override those agreements.