Privacy Policy

Effective Date: May 13, 2025

At Thermal Scientific, Inc. (“Thermal,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the information you provide to us. We do not sell or rent your personal or business information to third parties. As a business-to-business organization, we collect only the data necessary to provide our products and services and use that data responsibly and transparently. This Privacy Policy applies to information collected through our websites, platforms, or applications where this policy is posted (collectively, the “Sites”). It does not apply to information collected offline or via email, unless specifically stated otherwise.

Information We Collect

We collect two types of information. First, we collect business contact and transactional data, which includes name, title, company name, business email, phone number, shipping and billing addresses, order history, product selections, and payment-related information. This payment information is handled securely through trusted third-party processors.

Second, we collect site usage data, which includes IP address, browser type, device identifiers, referral URLs, session durations, and other analytical data collected through technologies such as Google Analytics, HubSpot, and SearchSpring. We do not knowingly collect data from consumers or children under the age of 16.

How We Use Information

We use the information we collect to process and fulfill orders, manage customer accounts, communicate about orders and product updates, improve our website and operations, comply with legal and contractual obligations, and maintain the security and integrity of our systems. All information collected is used for legitimate business purposes consistent with the nature of our services.

Sharing of Information

We do not sell or share your personal or business information with third parties for independent marketing purposes. We may share your data with trusted service providers that perform services on our behalf, including:

  • Freight carriers
  • E-commerce platforms
  • ERP systems
  • Payment processors
  • Analytics providers

We may also share data with product manufacturers when necessary to meet commission, warranty, or compliance requirements—such as sharing ship-to addresses for order validation. These manufacturers are not authorized to use your information for marketing.

Additionally, we may share information with legal or regulatory authorities when required, and in connection with business transactions such as mergers or acquisitions, where the data is transferred to a successor for continued business use.

Cookies and Tracking Technologies

We use cookies and related tracking technologies to improve your experience, analyze site usage, and support limited marketing efforts. These technologies help us understand how our websites perform and provide key functionality for customers and visitors.

The types of cookies used include:

  • Essential cookies for site functionality and login sessions
  • Performance and analytics cookies for tracking site usage
  • Functional cookies to remember your preferences
  • Marketing cookies used in limited cases for targeted advertising through platforms like LinkedIn

We do not use cookies to track individuals across unrelated websites. You may manage or disable cookies through your browser settings, but please note that doing so may affect your experience on our Sites. If you are a California resident, you may have additional rights, as outlined below.

Data Security

We take commercially reasonable measures to protect the data we collect. This includes:

  • SSL encryption for secure data transmission
  • Reliance on PCI-DSS compliant third-party payment processors
  • Internal safeguards to restrict access to sensitive data

We do not store full credit card numbers or CVV codes on our servers.

California Privacy Notice

While Thermal Scientific, Inc. is not currently subject to the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA), we voluntarily align with their principles. We are committed to transparency and responsible data practices.

If you are a California resident and wish to request access to or deletion of your business contact information, you may contact us at privacy@thermalsci.com.

International Visitors

Our Sites are operated in the United States. If you access the Sites from outside the U.S., you consent to the transfer of your data to the United States and acknowledge that the level of data protection in your country may differ.

Policy Updates

We may update this Privacy Policy from time to time. Any material changes will be posted on this page along with a revised effective date. By continuing to use our Sites after updates are posted, you agree to the terms of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@thermalsci.com.