Freight Charges for orders placed using our e-catalog will be estimated using shipping bands and, in some cases, handling fees. For products not purchased online, shipping charges will be calculated and charged based upon the total order size/weight and the shipping address provided. The freight charge for the entire order will be included on the invoice for the initial shipment. Any subsequent shipments of backordered items will not include freight charges. In the event that carton size or product mix result in excessively high unanticipated freight charges we reserve the right to contact customer regarding new freight charges prior to order shipment. In such circumstances customer may accept with the re-calculated freight, charge or cancel the order. Unless otherwise noted all shipments are FOB Origin. Please note that our website currently only supports domestic shipping. For destinations outside of the United States, please contact us.
In case of visible or concealed damage to a shipment, it is the responsibility of the receiving company to contact the delivering carrier and ask for an inspection report, so that a claim may be filed. Visible damage should be noted on the delivering carrier's receipt at the time of delivery. Concealed damage must be reported to the carrier within 14 days of receipt of material, or claims will NOT be allowed. All packaging material must be retained with breakage until inspection is accomplished.
In case of shortages in shipment, please ascertain that the carrier has delivered the correct number of cartons called for on the Bill of Lading, if not contact the carrier. If the material is shown on the packing slip, but not in the shipment, please contact customer service at the Thermal Scientific location closest to your shipping address.
All return goods must have a RETURN AUTHORIZATION. Merchandise that has been ordered from Thermal Scientific that has proved defective may be returned to us within 30 days for replacement or credit. Material ordered incorrectly, personalized, customized, specially ordered, chemicals opened, or items returned without prior authorization may be refused or accepted subject to a 20% restocking fee or no credit.